BENTLEYS RETURNS & DELIVERY POLICY

DELIVERY

Goods will normally be despatched within one working day (Monday to Friday, Bank Holidays excluded). Upon receipt of the cleared payment your order will be delivered by Royal Mail or Courier.

All prices on the website include FREE postage to UK mainland. Additional postage charge will be incurred for UK addresses in the Scottish Highlands, UK Islands, Channel Islands, Northern Ireland and Ireland. You should normally receive your order within 2-5 business days. Please allow an additional 2-3 days for delivery outside UK mainland addresses.

Return of Damaged Goods

On delivery please check for any damage to your package and ensure

DAMAGED GOODS

Upon delivery please check for any damage to your package and ensure that the contents are intact.

If you spot any damage to the package or its contents or the contents is missing, please sign as “damaged” or “contents is missing”, or “unchecked” if you’re unable to check at the time of delivery.

Please contact us immediately if you have any problems with your Bentley’s Dog Food, provide us with the order number, details of the problem together with when and where the returned parcel can be conveniently collected.  We will arrange to replace or refund your order, (which ever your preference) as long as you notify Pet and Grooming Supplies Limited of your decision, we will process a return and refund within 14 days in line with Consumer Contracts Regulations.

UNDAMAGED GOODS

If your order is delivered correct and you change your mind or simply want to cancel your order, please notify Pet and Grooming Supplies Limited within 14 days. Once we have acknowledged your request to return the goods for a refund, you have a further 14 days in which to return the goods to Pet and Grooming Supplies Limited registered addressed (as listed in the contact details). You are liable for the cost and risk of loss of damage when returning the goods, so you should take out enough postal insurance to cover their value.

If you change your mind after you have placed an order but before delivery, we will have incurred a charge for the returned goods, this cost will be deducted from your refunded amount. Any goods returned should be in a saleable condition, please note we can only accept unopened bags.

All returned goods must be received by Pet and Grooming Supplies Limited before any refund can be issued. Your refund will be processed as soon as possible once in receipt of those goods, but please allow up to 30 days.

Your rights to return goods are protected under the EU Distance Selling Directive.